The Swanndri 'Guarantee'

The Swanndri Standard / True To Our Word

We stand by the quality of the gear we make. Gear that's hard-wearing, hard-working, long-lasting, and good-looking.

From the stitching at the seams to the quality of the materials, we pride ourselves on maintaining a certain Swanndri standard. Because that's what sets us apart.

So it goes without saying that if it's not up to that standard, we'll repair or replace it. 

Our gear is designed for the outdoors, for work and play. And we hope you wear it that way. We hope you put it through its paces on all your adventures. We hope you make the most of it. Because that's what it's made for.

But of course, that means there'll be some inevitable wear and tear. And fair wear and tear is just part of life, and not covered by our guarantee. And, anyway, it often adds character.

Other situations we can't cover include:

• Damage caused by animals, chemicals, alterations, mishandling or not following washing instructions

Wear it well, love it, look after it, and some of our gear will last you a lifetime - perhaps even longer. Like that bush shirt that your grandad gave you. 

Put simply, we don't offer repair or replacement on things that have been mistreated or simply worn out.

But if you buy something new from us and it's not up to the Swanndri Standard, whether it's materials, craftsmanship, or manufacturer defects, we'll sort it. Contact us at info@swanndri.co.nz or call us on 0800 652 558 to speak to our customer service team who will find a solution for you.

You have our word.