Delivery Information

Online Order Dispatch Information

Online orders are processed Monday to Friday and we aim to have your orders dispatched within 2 - 3 working days. When your goods are dispatched from our warehouse you will receive an email notifying you that your purchase is on its way. This email will also contain a tracking number.

Delivery Details for New Zealand

All orders for NZ delivery over $100 are FREE. NZ orders under $100 will attract a $7.99 delivery fee.

Once your order is dispatched, please allow 3 - 6 working days* for delivery.

Delivery to any NZ address is by courier. We aim to deliver your parcel as quickly as possible.

Orders cannot be amended once payment has been made.

* Deliveries to Rural Addresses and PO Boxes can take an extra 3 - 5 working days.

 

Delivery Details for Australia

All orders placed on the Swanndri NZ website for delivery into Australia will attract a $10 delivery fee.

As such, orders over AU$ 1,000 will incur Australian GST charges which the receiver is responsible for. For more information, please contact your local customs office or click here.

Once your order is dispatched, please allow 5 - 10 working days* for delivery.

All orders placed on the Swanndri NZ website for delivery into Australia are dispatched via DHL from our New Zealand warehouse on an Express service. We aim to deliver your parcel as quickly as possible.

If you are based in Australia and want to delivery to Australia, please consider visiting our Swanndri AU website.

* Deliveries to Rural Addresses and PO Boxes can take an extra 3 - 5 working days.

 

Delivery Details for the Rest of the World

All deliveries are dispatched from our warehouse in Christchurch, New Zealand. We use DHL Express to dispatch all international orders.

Once your order is dispatched, please allow 10 - 18 working days* for delivery. The shipping price is determined on the total value of your order.

• Orders valued at $149 NZD or less - delivery cost will be $35 NZD
• Orders valued at $150 NZD or more - delivery cost will be $25 NZD

All international parcels are sent Duty Unpaid. If any taxes, duties or VAT are to be paid for the import of the parcel, it is the responsibility of the customer to pay the charges. Duty, taxes and VAT differ between countries, for further information please contact your local customs office.

All orders are charged in New Zealand dollars. The price advertised might not be the same price charged to the credit card account due to exchange rate fluctuations.

* Deliveries to Rural Addresses and PO Boxes can take an extra 3 - 5 working days.